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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reese Dody

November 1, 2024

5  out of  5
rating by Reese Dody
"Dustin and his team are great. Kathryn was very helpful! The process of getting renters insurance was so smooth and easy they walked me through the whole thing to get the coverage I needed! Would recommend."
We responded:
"Reese, thank you for the 5-star review and for letting us assist you with your insurance needs! My team and I are always here. Your recommendation means a lot to us! - Dustin "
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Susan Krenning

October 21, 2024

5  out of  5
rating by Susan Krenning
"Julie was so very helpful and answered all my questions. She went out of her way to save me money. I don't get stellar service very often anymore, but I got excellent service from Julie today. It was much appreciated, and I'm sticking with State Farm and Julie."
We responded:
"Susan, the questions that you bring to my team and I are an opportunity to further educate our customers, and we’re always more than happy to give clarity in this insurance world. - Dustin"
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Richy Richy

September 25, 2024

1  out of  5
rating by Richy Richy
"I can't even begin to tell you how disappointed I am with the lack of customer service being provided by Dustin and his office. That's only filed one claim with his office due to hail damage that was out of my control. I had a rate increase of 180% of how much I was never given a courtesy call or anything other than a piece of paper in the mail that showed an increase but didn't really explain anything. Now I just received another piece of paper in the mail let me know that my vehicle safety discount is being completely removed and increasing my policy by $286 every 6 months. Once again no simple phone call or any anything from Dustin or his customer service representatives. I expressed how upset I was about the first rate increase and the lack of any type of personal communicacation other than a automated letter. As much as I pay for car insurance you would think they would take the time to try to retain their customers instead of demonstrating nothing but greed and how poor of an insurance agent he really is. Stop wasting money sending out a stupid Christmas card/holiday card and focus on customer retention and personalized customer service."
We responded:
"Richy, thank you for taking the time to share your feedback. We apologize for any frustration and inconvenience you’ve experienced regarding your premium increase and our communication. These adjustments are often influenced by a variety of factors, including inflation and broader market conditions. Our last communication with you was during your last renewal, when customers have questions regarding their policies it is ultimately their responsibility to contact our office with questions that arise. We then strive to provide clear explanations, and I apologize if this information seemed insufficient or unclear. I appreciate your patience and hope to restore your confidence in our services in the near future. – Dustin"
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Becky Gray

July 15, 2024

5  out of  5
rating by Becky Gray
"Dustin and his staff are extremely professional and knowledgeable while being friendly and responsive to my questions and insurance needs. I never have to wait long to get a response to any question or issue that arises. His entire office reflects the epitome of excellent customer service. I recommend this agency to anyone looking for a caring insurance experience. Thanks to all of you who handle my insurance needs so well. Dustin is the best! Becky Gray"
We responded:
"Becky, your recommendation of our agency means the world to my team and I. We appreciate the opportunity to serve others while providing a positive experience for all. - Dustin"
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Clarence Albury

June 21, 2024

5  out of  5
rating by Clarence Albury
"I gave Dustin’s office a call because I was looking for auto insurance and Krista immediately jumped at the opportunity to assist. I told her my needs and she patiently recommended a few options which resulted in a successful transaction. I am pleased with the service I received. Dustin and his team embody State Farm’s motto: Like a good neighbor, State Farm is there! I highly recommend!"
We responded:
"Clarence, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs! - Dustin"
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The Hendersons

June 18, 2024

5  out of  5
rating by The Hendersons
"Dustin and his team do a great job at making sure we have all of the information as soon as possible for all of our home and auto insurance."
We responded:
"Hello, it was our pleasure helping with your insurance! My team and I will always be here for you if you need any guidance or have any questions. - Dustin "
Profile photo of Amanda Edwards

Amanda Edwards

June 10, 2024

5  out of  5
rating by Amanda Edwards
"Have always gotten a quick response and they go above and beyond. Would highly recommend."
We responded:
"Amanda, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you! - Dustin"
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Kelley Vess

June 7, 2024

5  out of  5
rating by Kelley Vess
"Krista is always extremely helpful and nice to talk to! Very knowledgeable and efficient!"
We responded:
"Kelley, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Dustin"
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nancy smith

March 22, 2024

5  out of  5
rating by nancy smith
"Had a great experience with Dusrin and his staff. They were extremely knowledgeable and courteous. The rates were very competitive."
We responded:
"Nancy, thank you for sharing your experience with my team and I! We appreciate the kind review, and will always be here for you in your time of need. - Dustin "
Profile photo of Richard Herter

Richard Herter

February 6, 2024

5  out of  5
rating by Richard Herter
"Without asking I was told I could save an additional 5% on my auto policy by taking the driving test on the internet. I completed it. The certificate came up on screen And I printed it and sent it to Dustin. This morning I received notification it was received. I completed everything without leaving home. Vicki"
We responded:
"Vicki, my team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. Thank you for trusting my team with your insurance needs! - Dustin"
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Kathy Blehm

January 19, 2024

5  out of  5
rating by Kathy Blehm
"When my rates increased with another insurance, I was looking for better rates. Dustin Sylvester at State Farm gave me a better quote on my home and auto insurance. Both Dustin and Krista have been great at answering all questions and helping me with Drive Save and auto payments!!"
We responded:
"Kathy, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you! Call us anytime. - Dustin "
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Lisa Chappell

January 16, 2024

5  out of  5
rating by Lisa Chappell
"Everyone in Dustin’s office is so very helpful.. couldn’t get my car started today and they helped me out like no other. So grateful for good people. Thank you again. Lisa"
We responded:
"Lisa, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Dustin"
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mary loveall

December 29, 2023

5  out of  5
rating by mary loveall
"I am always changing vehicles and Dustin always is fun to talk to, his team is always there to help me with a smile. I leave a message and they always return my calls immediately. They are a great team."
We responded:
"Mary, thank you for this kind review. I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Dustin "
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Sky Hulett

December 28, 2023

1  out of  5
rating by Sky Hulett
"State farm is horrible!!!! Rate increases, hidden charges, they will take every penny they can !!! Run run run!!!"
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Dane Estok

December 19, 2023

5  out of  5
rating by Dane Estok
"Dustin makes insurance fun and easy!"
We responded:
"Dane, thank you for the kind feedback! - Dustin"
Profile photo of Binh Huynh

Binh Huynh

October 28, 2023

5  out of  5
rating by Binh Huynh
"Always there when I need them and always happy to help!"
We responded:
"Hello, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Dustin"
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Anitra Welch

July 3, 2023

5  out of  5
rating by Anitra Welch
"In these crazy times, it’s comforting to know there are still a few good people out there who truly have your back. Dustin worked fast on getting my car towed to the dealership in spite of pushback from corporate. He reassured me not to worry and that he would handle things from here. My car was towed within the hour and I was satisfied. May God continue to bless Dustin and his State Farm team."
We responded:
"Anitra, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Dustin"
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Deborah Green

June 21, 2023

5  out of  5
rating by Deborah Green
"Geralyn helped us switch insurance companies and saved us money. Very friendly and was patient answering all of my questions!"
We responded:
"Deborah, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Dustin"
Profile photo of Susie Bruffett

Susie Bruffett

June 14, 2023

5  out of  5
rating by Susie Bruffett
"I switched from Farmers to State Farm today. Dustin and his team saved me $100 / month on car insurance. Everyone in his office was really helpful and kind. Great customer service dare I say excellent."
We responded:
"Susie, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Dustin"
Profile photo of Chelsea Turpin

Chelsea Turpin

June 7, 2023

5  out of  5
rating by Chelsea Turpin
"Dustin and his team are amazing! They’re friendly, helpful, and provided me with important information I needed for insurance and business purposes! I highly recommend."
We responded:
"Chelsea, this made my day! Thank you for sharing. My team and I are always here to help and offer any assistance you may need. - Dustin"
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Karen Nutter

April 27, 2023

5  out of  5
rating by Karen Nutter
"Dustin is a pleasure to work with and does things right. Expedites issues quickly. Makes himself available as much as humanly possible."
We responded:
"Karen, A top notch experience is deserved by all of our customers. I’m beyond happy to see this positive feedback. - Dustin"
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Eric Smith

April 24, 2023

5  out of  5
rating by Eric Smith
"Dustin Sylvester and Aubrey are the best. I so appreciate all they have done to help me with my claim."
We responded:
"Eric, thank you for taking a moment to share your experience with us. My team and I are always thrilled to assist you with your insurance needs! - Dustin "
Profile photo of Alisa Medina

Alisa Medina

March 29, 2023

5  out of  5
rating by Alisa Medina
"Fast and honest customer service!! Aubrey is always ready and willing to answer any of my insurances questions for me and my family!"
We responded:
"Alisa, we are always here to help and answer any questions you have! Thank you so much for taking the time to share this great review with our office! We appreciate the great feedback! - Dustin"
Profile photo of Ali Boaldin

Ali Boaldin

March 29, 2023

5  out of  5
rating by Ali Boaldin
"Had the best experience! We worked with Aubrey and 1 phone call saved us more than $300 a month with MORE coverage! HIGHLY recommend!"
We responded:
"Ali, I always love to hear when my clients are able to save money- especially when that comes with better coverage! Thank you for this kind review and for recommending our agency! - Dustin "
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Juan Navarro

March 29, 2023

5  out of  5
rating by Juan Navarro
"Had the best experience with Sylvester State Farm. Aubrey was very knowledgeable and friendly. She saved us money, while getting added benefits that we needed! Shine bright Aubrey!"
We responded:
"Thanks for the review, Juan! I am happy to hear that you had a great experience at your recent visit to our office. Looking forward to the next time you stop by! - Dustin"